Frequently Asked Question's
OUR MISSION & VALUES
10% of every sale goes to Humaniti Foundation, a registered charity that's supported people across more than 30 countries since 2023 through emergency relief, clean water, food aid, healthcare, and orphan care. We chose them because their work is direct and on the ground — exactly where it's needed most.
Every piece is cut with extended length to meet the coverage required by Islamic guidelines, so you can pray comfortably in them without needing to adjust or change.
Our manufacturing partner operates under independently audited social compliance standards, including SEDEX auditing and ISO 9001 quality certification, with parts of production also GOTS certified. Zero-tolerance policy on child and forced labour, fair wages, lawful working hours, and safe working conditions — all independently verified.
We've done our best, to the best of our knowledge. We've worked to use Muslim-owned manufacturing and service providers wherever possible, and where that wasn't achievable, we made sure our choices were boycott-friendly by other means.
ORDERS & SHIPPING
All orders are shipped from Sydney, Australia.
Australia (Standard): 3–7 business days. International (Standard): 10–20 business days. Times may vary due to courier delays, customs, or seasonal demand.
Yes. Once your order ships, you'll receive an email with tracking details.
Yes. Rates and delivery windows are calculated at checkout. International orders may be subject to customs duties or taxes, which are the customer's responsibility.
RETURNS & EXCHANGES
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.
Yes — RUKN offers full refunds to your original payment method for eligible returns, not just store credit.
Customers cover return shipping for change-of-mind or sizing returns. If your item arrives faulty or damaged, we cover it.
Email us at admin@ruknclothing.com with your order number and details, and we'll guide you through it.
PRODUCT CARE
Machine wash cold. Tumble dry low. Do not bleach. Iron on low heat if needed. Avoid dry cleaning unless stated on the label.
SIZING & FIT
XS–XXL. Each product page includes a detailed size chart.
It depends on the piece — our Fitted Shirt and Hoodie run true to a slim fit, while our Oversized Shirt runs slightly smaller than expected, so we recommend sizing up if you want the full relaxed look. Check the Fit & Sizing section on each product page for specific guidance.
GENERAL
Follow us on Instagram @rukn_clothing or join our email list to be the first to know about new releases.
Email us at admin@ruknclothing.com — we're happy to help with any questions.