RETURNS & EXCHANGE POLICY

Returns & Exchange Policy

At RUKN, we want you to be genuinely happy with what you've bought. If something's not right, we're here to sort it out properly.

1. Return & Exchange Window
You have 14 days from the date of delivery to request a return or exchange.

2. Eligibility
To be eligible for a return or exchange, items must be:

· Unworn and unwashed

· In original condition, with tags attached

· Free of stains, odours, or damage

We reserve the right to decline returns that don't meet these conditions.

3. Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, you're entitled to a refund, repair, or replacement in line with Australian Consumer Law. Please contact us within 7 days of delivery with photos and your order number, and we'll sort it out. Faulty items are returned at no cost to you.

4. Change of Mind or Wrong Size
For size exchanges or change of mind, you can return your item for a full refund to your original payment method, or exchange it for a different size, within the 14-day window. Return shipping is the customer's responsibility for change-of-mind and sizing returns.

5. How to Start a Return or Exchange
Email us at admin@ruknclothing.com with your order number and the reason for your return. We'll confirm eligibility and send you the return address and next steps.

6. Processing Time
Once we've received and inspected your return, approved refunds will be processed to your original payment method within 5 business days.

Questions?
Reach out to us at admin@ruknclothing.com — we're happy to help.